On March 11, 2020, the World Health Organization declared a global COVID-19 pandemic. This means that this novel coronavirus has spread across the world. When people come together, the risk of infection with COVID-19 increases. At Muskoka Algonquin Healthcare (MAHC) the safety of our patients, staff and visitors is our top priority.
If you think you have 2019 novel coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment to help determine if you need to seek further care. Before you come to the hospital, we also encourage you to call Telehealth at 1-866-797-0000.
It’s more important than ever to work together to keep each other safe. The most important thing you can do is stay home and practise physical and social distancing to stop the spread of COVID-19. Helpful tips how you can do your part are available on the Ontario government's dedicated website.
Be assured that both hospital sites have put measures in place to protect the health of our patients, staff and physicians. While things may be done differently during this time, please know that our team remains dedicated to treating everyone with care and respect.
What to Expect
When you come to either site, you will be screened at the entrance with questions about symptoms and recent travel. There may be line-ups so please keep two metres (six feet) between you and others, and be patient with the screening questions. You will be asked to clean your hands with sanitizer, and required to wear a hospital-issued mask properly, covering your nose and mouth, for the entirety of your hospital visit.
COVID-19 Inpatient Status (updated weekdays by 4pm)
Number of patients with COVID-19 we are currently caring for at our hospitals:
(Includes Huntsville and South Muskoka sites)
2
COVID-19 Updates
Emergency Departments Are Open
Our Emergency Departments are open 24/7. If you are a patient coming to the Emergency Dept., you will be assessed by the triage nurse. Providers are following public health direction for COVID-19 testing. If you have been tested for COVID-19 in the Emergency Dept. your test results will be reported to your primary care provider. If you do not have a primary care provider and have not been contacted with your results after four days after having the test, please contact the hospital’s Health Records Department at ext. 2214 (Huntsville site) or ext. 3125 (South Muskoka site).
Limited Visitation for Inpatients (Two Visitors Per Day)
Effective March 7, 2022, inpatients may have two (2) visitors per day over the age of 18 while adhering to strict Visitor Requirements During COVID-19 during visiting hours of 10 a.m. to 8 p.m.
Send an Inpatient Your Best Wishes
If you have a family member or friend currently in either of MAHC’s hospital sites, you can bring a smile to their face by using our complimentary best wishes service to get a message delivered to their bedside through a form on our website at www.mahc.ca/BestWishes/
Elective Surgery & Procedures, Outpatient Services Resuming
Efforts are underway to resume a number of outpatient services including surgical procedures that were paused in January as directed by the government.
Support People: We regret that no one is permitted to accompany outpatients for appointment except for special circumstances where a support person is necessary.
Onsite Bill Payments Discouraged During COVID-19
As we make efforts to limit the number of non-essential people in the hospitals, onsite bill payments are discouraged where possible. Please phone the hospital to make your payment, or mail in a cheque. Read more information about how to pay a bill.
MAHC COVID-19 Clinical Assessment Centre
MAHC's COVID-19 Clinical Assessment Centre in Bracebridge is not open for walk-in visits.
Testing is by appointment only in line with eligibility requirements. Book your appointment by calling 1-888-383-7009.
Individuals who are unwell with COVID symptoms and/or other respiratory symptoms or are at higher risk of severe COVID-19 should have a clinical assessment within five days of symptom onset to determine eligibility to receive medication treatment therapy. Antiviral treatments for COVID-19 are available.
COVID-19 Vaccination
Please visit the Simcoe Muskoka District Health Unit website for vaccine-related information. Eligibility for a third booster dose has been expanded by the Ontario government. Eligible individuals appointments may book their vaccine appointments directly through the Ontario provincial booking site or by calling 1-833-943-3900.
Several pharmacies are also administering vaccines and appointments can be booked through participating pharmacies.
Information about COVID-19 is changing quickly. Before coming to the hospital, please continue to check our website and MAHC Facebook and/or Twitter accounts (@MAHCHospitals) for updates.
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