Send an Inpatient Your Best Wishes: If you have a family member or friend currently in either of MAHC’s hospital sites, you can bring a smile to their face by using our complimentary best wishes service to get a message delivered to their bedside through a form on our website at www.mahc.ca/BestWishes/
Visiting Requirements
Inpatients may have two (2) visitors per day during visiting hours of 10 a.m. to 8 p.m. Visiting may commence after the inpatient has received a negative COVID-19 swab result, if a swab is required.
To ensure everyone’s safety, visitors must abide by the following visiting requirements to reduce risks associated with the ongoing COVID-19 pandemic:
- Self-screen for COVID-19 at the hospital entrance
- Wear a mask while visiting in the patient's room
- Wear additional protective equipment, if necessary
- Ensure the patient wears a mask while any visitor is present
- Clean hands often to reduce the risk of infection
- Respect visiting hours of 10 a.m. to 8 p.m.
Items Brought in From Home
Your comfort is extremely important. Clean items to support your stay can be dropped off at the hospital entrance. Please ask your family member or friend to call the nursing unit in advance to arrange the drop-off time with the nurse. We ask that items are placed in a clean container or clean plastic bag that can be wiped (i.e. not fabric).
Food Brought in From Home
If someone is bringing you food from home, please ask them to send a single serving size that is microwavable in a disposable container. The container must be labelled with the patient name, item description, the date the food was prepared, and a best before date that is three days after preparation.
Scent- and Fragrance-Free
MAHC is a scent-free environment. Please be kind to all of our patients by not wearing scented personal products (perfume, cologne, lotion, hairspray, etc.) and avoiding heavily-scented flowers. Please use personal products that are scent-free and fragrance-free on the day of your visit.
Latex Balloons, Poinsettias and Lilies & Lilacs Prohibited
- MAHC is also latex free because of allergies. If you bring balloons, please make sure they are made of Mylar.
- The Poinsettia plant (Euphorbia Pulcherrima) belongs to the same plant family as the Brazilian rubber tree, from which latex is obtained. Although they are beautiful to look at, Poinsettias are prohibited as they may cause severe reactions among people who have latex allergies. If you are in hospital and have a latex allergy, please advise a member of your care team.
- As well, the Easter lily flower is prohibited in all areas of the hospital. Its strong scent can cause rashes or difficulty breathing for those who have scent allergies. Lilacs are also prohibited.
When Not to Visit
In some cases, patients with infectious illnesses may need to be moved into 'isolation' to protect their health, and that of others. If you are in isolation, visitors will be required to follow isolation procedures when visiting. Sometimes visiting restrictions may be necessary. Your health care team and your visitors may need to wear masks, gowns and/or gloves. Signage will be posted on the door of the room so that everyone is aware of what is required for safe care. It is essential that all precautions and restrictions be followed.
Visiting a Patient Who Is In Isolation
In some cases, patients with infectious illnesses may need to be moved into 'isolation' to protect their health, and that of others. Visiting restrictions may be necessary if a patient is in isolation. If you can visit, you may need to wear a mask, gown and/or gloves. Signage will be posted on the door of the room so that everyone is aware of what is required for safe care. It is essential that all precautions and restrictions be followed. Please speak with the patient's health care professional to review the necessary precautions to be taken while visiting. Please limit the number of visitors to the room and do not visit others in the hospital after your visit. Leave belongings outside of the room and do not use the bathroom in the patient room.
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