COVID-19 Update: MAHC is restricting all visitation at both sites effective Thursday, January 14, 2021. Exceptions for visiting include special situations and compassionate circumstances (palliative, critical patients).
Send an Inpatient Your Best Wishes: If you have a family member or friend currently in either of MAHC’s hospital sites, you can bring a smile to their face by using our complimentary best wishes service to get a message delivered to their bedside through a form on our website at www.mahc.ca/BestWishes/
Essential Visitor Requirements During COVID-19
Eligible inpatients may select one (1) Designated Care Partner and one (1) Alternate Care Partner as their essential visitors for the duration of their stay. The Alternate may visit when the Designated Care Partner is unable to visit. Only one care partner may visit per day between 10 a.m. and 4 p.m. To ensure everyone’s safety, Designated/Alternate Care Partners must abide by the following visiting guidelines to reduce risks associated with the ongoing COVID-19 pandemic:
- Screen negative for COVID-19 upon entering the hospital
- Provide a phone number for contact tracing, if it is necessary
- Go directly to the inpatient’s room and refrain from travelling around other parts of the hospital
- Wear their ‘visitor’ sticker at all times
- Wear a hospital-issued mask for the entire visit
- Wear additional protective equipment, if necessary
- Refrain from eating or drinking so that their mask is always on
- Ensure the patient wears a mask while the visitor is present
- Clean their hands often to reduce the risk of infection
- Maintain two metres (six feet) distance from others at all times
- Do not leave and return to the hospital (no re-entry) during the visit
Failure to abide by these requirements will result in restricting the visitor from being the Designated /Alternate Care Partner, with a new one to be selected by the patient.
Critically Ill and/or Palliative Patients
In addition to the Designated Care Partner, critically ill or palliative patients will be allowed up to two (2) visitors at a time. There is no time limit on the length of their visit and the same individuals may visit more than once. The additional visitors are also expected to follow the essential visitation requirements.
Scent- and Fragrance-Free
MAHC is a scent-free environment. Please be kind to all of our patients by not wearing scented personal products (perfume, cologne, lotion, hairspray, etc.) and avoiding heavily-scented flowers. Please use personal products that are scent-free and fragrance-free on the day of your visit.
Latex Balloons, Poinsettias and Lilies Prohibited
- MAHC is also latex free because of allergies. If you bring balloons, please make sure they are made of Mylar.
- The Poinsettia plant (Euphorbia Pulcherrima) belongs to the same plant family as the Brazilian rubber tree, from which latex is obtained. Although they are beautiful to look at, Poinsettias are prohibited as they may cause severe reactions among people who have latex allergies. If you are in hospital and have a latex allergy, please advise a member of your care team.
- As well, the lily flower is prohibited in all areas of the hospital. Its strong scent can cause rashes or difficulty breathing for those who have scent allergies.
Additional Notes
Open visitation has not resumed. MAHC regrets that visitors are not permitted for outpatients except for special circumstances where a support person is necessary.
As the pandemic continues, should the community level of COVID-19 risk increase or MAHC’s personal protective equipment supplies become strained, visitor restrictions may be initiated once again.
Contact Us