Patient Values, Rights and Responsibilities

Muskoka Algonquin Healthcare is committed to empowering patients and families as partners in their care. Patients are at the centre of everything we do at MAHC and your values, rights and responsibilities are important elements of our vision to deliver Outstanding Care that is Patient and Family Centered.

MAHC puts patients and families first by ensuring quality care in a respectful and compassionate environment. In keeping with the Excellent Care For All Act, these values were developed through an open and transparent community consultative process.

Our Patient Declaration of Values reflects the expectations that our patients, families and communities have of their health care experience at MAHC. It also demonstrates the roles and responsibilities of patients and families as partners in their care at MAHC.

Patients and families are responsible for:

• Respecting the confidentiality and privacy of other patients
• Treating others with dignity and respect
• Providing accurate information
• Participating in care and asking questions to ensure understanding

Patient values include:

Quality of Care

• I will receive care of the highest quality that meets safety standards.
• I will receive care in an environment that is safe and clean.
• My access to care and services will be planned with my health care team and be as timely as possible.

Respect

• My family and I are treated with dignity.
• I will receive care that respects my unique needs and preferences.
• After being informed, I may accept or refuse any procedure or medical treatment.

Privacy & Confidentiality

• I will determine who the health care team can share my information with.
• My care team protects my personal and health information.

Compassion

• My family and I are always treated with courtesy and kindness.
• Staff and physicians listen to my concerns and provide answers to my questions.

Partnership

• My family and I will be informed about my care.
• My family and I will be involved in my care plans.
• My care team will work together to help me achieve my goals.