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Patient Satisfaction

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Home/Staying At / Visiting MAHC/Quality of Service/Patient Satisfaction

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Muskoka Algonquin Healthcare (MAHC) is an active participant in the Ontario Hospital Association's (OHA) Patient Satisfaction Survey process for both Acute Inpatient and Emergency Department care, with a goal to evaluate hospital care and services and to report to our partners and communities on how our health care system is functioning.  Through the patient satisfaction surveys, we receive information that helps us identify where we are doing well as well as highlighting where there are opportunities to improve our care and services.

The OHA's surveying partner National Research Corporation (NRC Picker) co-ordinates the patient satisfaction survey process for all participating hospitals.  We provide a list of discharged patients to NRC Picker, and they randomly select patients to receive the survey on a monthly basis throughout the year.  The survey is mailed directly to patients by NRC Picker and completed surveys are returned by mail to NRC.  The survey is designed to measure what matters most to patients and provide data that can be used for targeted improvement by point of care staff.  The survey provides information about:

  • What do our patients want?
  • What do our patients value?
  • What helps or hinders their ability to manage their health problems?
  • What aspects of care are most important to them and their families?

Completion of the survey is voluntary and all responses are kept confidential.  NRC Picker analyzes the results of the returned surveys on our behalf and provides us with reports, which we review to assist in identifying where we are doing well and to highlight where we may have opportunities to improve the care and services we provide.

We appreciate the feedback that is provided to us through this survey process.  We encourage all patients and family members who are selected to complete the survey to express their opinions.  We thank you for your time and participation in this very important quality improvement initiative.

Patient Satisfaction Survey Results: October 1 to December 31, 2021

Emergency Care Results
Dimension of CareMAHC ResultOntario Community Hospital Average
How would you rate the Emergency care? 65.5%
n-size: 174
50.6%
n-size: 29,618
Would you recommend this hospital to family and friends? 70.1%
n-size: 174

59.9%
n-size: 29,704

How well Emergency Room doctors and nurses communicate with patients  76.2%
n-size: 180
69.5%
n-size: 29,939
Communication with patients prior to their release  85.4%
n-size: 175
80.7%
n-size: 29,890
Getting timely care 80.8%
n-size: 185

73.5%
n-size: 30,074

Communication with patients about their medicines  70.3%
n-size: 51

66.0%
n-size: 8,043

Acute Care Results
Dimension of CareMAHC ResultOntario Community Hospital Average
How would you rate this hospital?

65.1%
n-size: 63

60.1%
n-size: 20,552

Would you recommend this hospital to family and friends?

66.7%
n-size: 63

68.9%
n-size: 20,507

Respect and dignity

73.9%
n-size: 64

70.3%
n-size: 20,838
Coordination of care

66.6%
n-size: 63

64.8%
n-size: 20,367
Responsiveness

55.4%
n-size: 46

56.7%
n-size: 17,487
Information sharing

55.6%
n-size: 54

49.3%
n-size: 17,119
Physical environment

51.6%
n-size: 62

54.4%
n-size: 20,660

Discharge transition planning and management

60.6%
n-size: 59

65.3%
n-size: 20,239
Access to care

81.2%
n-size: 48

73.8%
n-size: 13,120
Admission into the hospital organized (direct admission)

50.0% µ
n-size: 12

80.1%
n-size: 6,205
Cleanliness

62.3%
n-size: 61

67.0%
n-size: 20,224
Communication with doctors

81.7%
n-size: 63

76.6%
n-size: 20,672
Communication with nurses

74.1%
n-size: 63

73.1%
n-size: 20,849
Discharge planning

64.6%
n-size: 48

72.8%
n-size: 18,847
Emotional support

67.3%
n-size: 49

57.7%
n-size: 14,708
Enough information given about admission process prior to arrival

25.0% µ
n-size: 12

63.0%
n-size: 6,206
Explanation about medications

65.6%
n-size: 32

52.3%
n-size: 12,664
Hospital stay helpful

75.8%
n-size: 62

71.7%
n-size: 20,489
Information shared with patients in the Emergency Dept. 41.7%
n-size: 48
37.8%
n-size: 13,312
Internal coordination 65.6%
n-size: 63
63.3%
n-size: 20,600
Involvement in decision making 60.9%
n-size: 64
58.6%
n-size: 20,551
Overall hospital experience 77.4%
n-size: 62
66.3%
n-size: 20,231
Pain controlled 73.4%
n-size: 32
65.7%
n-size: 13,201
Post-discharge management 58.6%
n-size: 62
61.1%
n-size: 20,433
Quietness 41.9%
n-size: 62
41.9%
n-size: 20,300
Received information about condition and treatment 63.5%
n-size: 63
61.0%
n-size: 20,512
Staff responsiveness

55.4%
n-size: 46

56.7%
n-size: 17,487
Transfer from Emergency Dept. to hospital bed
(organized admission through Emergency Dept.)
76.1%
n-size: 46

67.5%
n-size: 12,937

Note: the symbol µ indicates low n-size and therefore results may not be statistically reliable.

Tell Us Your Views

Your opinions and views are very important in helping to shape our programs and services.  If you have any compliments or concerns during your experience with us, please discuss them with your health care provider or the department manager.  Feedback is always welcome at Muskoka Algonquin Healthcare.  

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Contact Us

Huntsville District Memorial Hospital Site
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Phone: 705-789-2311
Fax: 705-789-0557 (administration)


Muskoka Algonquin Healthcare logo

Huntsville District Memorial Hospital Site
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Phone: 705-789-2311
Fax: 705-789-0557 (administration)

South Muskoka Memorial Hospital Site
75 Ann Street, Bracebridge, ON P1L 2E4
Phone: 705-645-4404
Fax: 705-645-4594 (administration)

  • Staying At / Visiting MAHC
    • COVID-19 Information
    • Getting to MAHC
    • Patient Appointment Scheduling
    • Overnight Stay
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  • Services
    • COVID-19 Information
    • Emergency Departments
    • Cardiorespiratory
    • Chaplains
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    • Complex Continuing Care
    • View All...
  • Donate / Volunteer
    • Huntsville Hospital Foundation
    • South Muskoka Hospital Foundation
    • South Muskoka Memorial Hospital Auxiliary
    • Huntsville Hospital Auxiliary
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