Muskoka Algonquin Healthcare (MAHC) is an active participant in the Ontario Hospital Association's (OHA) Patient Satisfaction Survey process for both Acute Inpatient and Emergency Department care, with a goal to evaluate hospital care and services and to report to our partners and communities on how our health care system is functioning. Through the patient satisfaction surveys, we receive information that helps us identify where we are doing well as well as highlighting where there are opportunities to improve our care and services.
The OHA's surveying partner National Research Corporation (NRC Picker) co-ordinates the patient satisfaction survey process for all participating hospitals. We provide a list of discharged patients to NRC Picker, and they randomly select patients to receive the survey on a monthly basis throughout the year. The survey is mailed directly to patients by NRC Picker and completed surveys are returned by mail to NRC. The survey is designed to measure what matters most to patients and provide data that can be used for targeted improvement by point of care staff. The survey provides information about:
- What do our patients want?
- What do our patients value?
- What helps or hinders their ability to manage their health problems?
- What aspects of care are most important to them and their families?
Completion of the survey is voluntary and all responses are kept confidential. NRC Picker analyzes the results of the returned surveys on our behalf and provides us with reports, which we review to assist in identifying where we are doing well and to highlight where we may have opportunities to improve the care and services we provide.
We appreciate the feedback that is provided to us through this survey process. We encourage all patients and family members who are selected to complete the survey to express their opinions. We thank you for your time and participation in this very important quality improvement initiative.
Patient Satisfaction Survey Results: July 1 to September 30, 2020
| Dimension of Care | MAHC Result | Ontario Community Hospital Average |
|---|---|---|
| How would you rate the Emergency care? | 59.9% n-size: 172 |
52.8% n-size: 24,082 |
| Would you recommend this hospital to family and friends? | 67.1% n-size: 173 |
60.8% |
| How well Emergency Room doctors and nurses communicate with patients | 71.5% n-size: 171 |
70.4% n-size: 24,318 |
| Communication with patients prior to their release | 86.7% n-size: 173 |
82.8% n-size: 24,269 |
| Getting timely care | 80.7% n-size: 174 |
74.9% |
| Communication with patients about their medicines | 69.4% n-size: 36 |
69.4% |
| Dimension of Care | MAHC Result | Ontario Community Hospital Average |
|---|---|---|
| How would you rate this hospital? |
73.2% |
61.1% |
| Would you recommend this hospital to family and friends? |
78.6% |
69.3% |
| Respect and dignity |
75.6% |
71.4% n-size: 23,012 |
| Coordination of care |
72.5% |
65.2% n-size: 22,437 |
| Responsiveness |
68.1% |
61.8% n-size: 16,308 |
| Information sharing |
51.1% |
50.5% n-size: 18,750 |
| Physical environment |
58.9% |
53.7% |
| Discharge transition planning and management |
58.5% |
66.3% n-size: 22,253 |
| Access to care |
82.9% |
74.5% n-size: 14,303 |
| Admission into the hospital organized (direct admission) |
57.1% µ |
80.6% n-size: 6,867 |
| Cleanliness |
80.4% |
65.5% n-size: 22,320 |
| Communication with doctors |
81.0% |
76.8% n-size: 22,800 |
| Communication with nurses |
81.0% |
73.1% n-size: 23,021 |
| Discharge planning |
59.6% |
73.4% n-size: 20,432 |
| Emotional support |
57.9% |
59.1% n-size: 15,925 |
| Enough information given about admission process prior to arrival |
71.4% µ |
65.8% n-size: 6,848 |
| Explanation about medications |
56.2% |
53.8% n-size: 13,505 |
| Hospital stay helpful |
74.5% |
72.7% n-size: 22,499 |
| Information shared with patients in the Emergency Dept. | 42.2% n-size: 45 |
38.8% n-size: 14,519 |
| Internal coordination | 71.7% n-size: 56 |
63.7% n-size: 22,766 |
| Involvement in decision making | 62.5% n-size: 56 |
62.6% n-size: 22,697 |
| Overall hospital experience | 72.7% n-size: 55 |
67.4% n-size: 22,200 |
| Pain controlled | 69.1% n-size: 34 |
67.0% n-size: 14,436 |
| Post-discharge management | 59.4% n-size: 55 |
62.7% n-size: 22,490 |
| Quietness | 35.2% n-size: 54 |
41.9% n-size: 22,439 |
| Received information about condition and treatment | 62.5% n-size: 56 |
61.8% n-size: 22,648 |
| Staff responsiveness |
58.0% |
56.3% n-size: 18,639 |
| Transfer from Emergency Dept. to hospital bed (organized admission through Emergency Dept.) |
81.4% n-size: 43 |
66.8% |
Note: the symbol µ indicates low n-size and therefore results may not be statistically reliable.
Tell Us Your Views
Your opinions and views are very important in helping to shape our programs and services. If you have any compliments or concerns during your experience with us, please discuss them with your health care provider or the department manager. Feedback is always welcome at Muskoka Algonquin Healthcare.
Contact Us
Huntsville District Memorial Hospital Site
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Phone: 705-789-2311
Fax: 705-789-0557 (administration)