Skip to Content
Muskoka Algonquin Healthcare Logo
AccessibilityCareersFeedbackCEO Blog
  • Staying At / Visiting MAHC
    • COVID-19 Information
    • Getting to MAHC
    • Patient Appointment Scheduling
    • Overnight Stay
    • Paying a Bill
    • Visiting
    • Privacy
    • Quality of Service
    • Feedback
  • Services
    • COVID-19 Information
    • Emergency Departments
    • Cardiorespiratory
    • Chaplains
    • Clinical Nutrition
    • Complex Continuing Care
    • COVID-19 Assessment Centre
    • Diabetes Education Programs
    • Diagnostic Imaging
    • Dialysis Clinic
    • Discharge Planning
    • District Stroke Centre
    • Find A Doctor
    • Food & Nutrition Services
    • Fracture Clinic
    • General Surgery & Endoscopy
    • Inpatient Care Units
    • Intensive Care Unit
    • Laboratory
    • View More...
  • Donate / Volunteer
    • Huntsville Hospital Foundation
    • South Muskoka Hospital Foundation
    • South Muskoka Memorial Hospital Auxiliary
    • Huntsville Hospital Auxiliary
  • About MAHC
    • Contact Us
    • Events and Public Meetings
    • Message from the President and CEO
    • Who We Are
    • Board of Directors
    • Careers & Volunteering
    • MAHC News / Media Room
    • Public Reporting & Accountability
    • Strategic Plan
    • Diversity, Equity and Inclusion
    • Whistleblowing
    • Community Engagement
    • Planning for the Future
    • Feedback
  • Feedback
  • Contact Us
  • Events and Public Meetings
  • Message from the President and CEO
  • Who We Are
    • Credentialed Staff Leadership
    • Senior Leadership Team
  • Board of Directors
    • Meet the Board
    • Board Award of Excellence
    • Board Structure
    • Board Meetings
    • Become a Board Member
    • Become Committee Appointee Member
    • Bylaws, Policies & Governance Plan
    • Contact the Board
  • Careers & Volunteering
    • Career Opportunities
    • Volunteer Opportunities
    • Student Opportunities
    • Physician Recruitment Opportunities
    • Northern Ontario School of Medicine
  • MAHC News / Media Room
    • News Releases
    • CEO Blog
    • Community Health Bulletin
    • Health Link Column
    • Social Media at MAHC
  • Public Reporting & Accountability
    • Annual Reports
    • Consultant Use at MAHC
    • Disclosure of Expenses
    • Energy Usage and Efficiency
    • Executive Compensation
    • Hospital Service Accountability Agreement
    • Infection Prevention & Control Reporting
    • Patient Safety
    • Patient Satisfaction
    • Quality Improvement
  • Strategic Plan
  • Diversity, Equity and Inclusion
  • Whistleblowing
  • Community Engagement
    • Patient and Family Advisory Council
    • Political Leaders Forum
    • Social Media at MAHC
  • Planning for the Future
    • MAHC's Journey To Date
    • Future Model
    • One Redevelopment Project, Two New Sites
    • Stay Connected

Feedback

-
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email This page Email
Home/About MAHC/Feedback

hospital staff meeting

Quick Links

  • COVID-19 Information
  • Emergency Departments
  • Donate
  • Visiting a Patient
  • Contact Us

Muskoka Algonquin Healthcare is committed to providing outstanding integrated health care to our communities.  An important part of this commitment is receiving feedback from the patients and families that we serve verbally, in writing, and through patient satisfaction surveys.  This feedback helps us to continuously improve the quality of our patient care and services.  Thank you for providing us with the opportunity to examine the care we provide and for partnering with us to continuously improve the care and services we deliver.

Share Your Story

We welcome your feedback regarding your experience at MAHC.  Hearing directly from patients and families not only helps us stay connected with you, but is also tremendously meaningful to the staff, physicians and volunteers involved in your care.  Share your story with us and thank your care provider or inspire others who may face the same care issues. 

Share Your Story

Raising Your Concern

The best approach is to begin with the people on your care team - your nurse, doctor, or other care provider.  Most issues can be resolved quickly at the point of care.  The professionals on your care team know you best and are well positioned to assess and respond to your health care needs and concerns.  Good communication with your care providers is essential and helps to ensure the highest quality of health care.

If your concern cannot be resolved at the point of care, MAHC is committed to working with you to find a reasonable resolution in a timely manner by following a formal process.  Help us improve, by raising your concern(s) or providing us with suggestions.

Raise Your Concern

Frequently Asked Questions

How do I raise a concern?

Should a concern about your experience arise, we first suggest you discuss your concern with members of the care team.

My concern cannot be resolved at the point of care, what do I do? 

You are welcome to talk with the supervisor or manager in the care area who can help facilitate a resolution. As a further alternative, you can contact our Patient Ombudsman either by phone, e-mail, or in writing using the contact information provided above.  You will be contacted within 24 regular business hours to discuss your concern in more detail and to explain the next steps in the process.

An appropriate member of the Leadership Team will be designated to work with you toward a common goal of reaching a reasonable resolution to your concern.  This person will be responsible for coordinating the review of your concern and act as your ongoing point of contact.  The time needed to review a concern varies (some reviews can last several months), but you will receive regular updates throughout the process. 

How do I contact the Patient Ombudsman?

Our patient relations contact is Yasser Shaker, Director, Quality & Risk, PFAC & Projects

E-mail: patientombudsman@mahc.ca

Huntsville District Memorial Hospital
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Attn: Patient Ombudsman

Phone: 705-789-2311 ext. 6001

South Muskoka Memorial Hospital 
75 Ann Street, Bracebridge, ON P1L 2E4
Attn: Patient Ombudsman

Phone: 705-645-4404 ext. 6001

What if I don't want to give my name?

For the most comprehensive service, it is best to provide your name and a daytime contact number. You may contact us anonymously, but without contact information MAHC is limited in responding to your concerns.

Will my health care be affected if I raise a concern?

MAHC views identified concerns as a learning opportunity.  From your feedback we can learn how to improve the delivery of care and service. Raising a concern will not have a negative effect on the care you receive at MAHC. 

Will you protect my privacy and confidentiality?

In order to address your concern, we will need information about the patient and the care or service that concerns you.  Your privacy will be protected at all times.  MAHC has a legal responsibility to ensure that all personal health information collected, used and disclosed by MAHC or its staff shall be treated in accordance with the Personal Health Information Protection Act (PHIPA).  Ideally, we will work directly with the patient or with someone (usually a family member) who has the patient’s consent to receive personal, confidential information about them. For more information about privacy at MAHC, please visit the Privacy section of our website.

Subscribe to this Page

Contact Us

Muskoka Algonquin Healthcare logo

Huntsville District Memorial Hospital Site
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Phone: 705-789-2311
Fax: 705-789-0557 (administration)

South Muskoka Memorial Hospital Site
75 Ann Street, Bracebridge, ON P1L 2E4
Phone: 705-645-4404
Fax: 705-645-4594 (administration)

  • Staying At / Visiting MAHC
    • COVID-19 Information
    • Getting to MAHC
    • Patient Appointment Scheduling
    • Overnight Stay
    • Paying a Bill
    • Visiting
    • View All...
  • Services
    • COVID-19 Information
    • Emergency Departments
    • Cardiorespiratory
    • Chaplains
    • Clinical Nutrition
    • Complex Continuing Care
    • View All...
  • Donate / Volunteer
    • Huntsville Hospital Foundation
    • South Muskoka Hospital Foundation
    • South Muskoka Memorial Hospital Auxiliary
    • Huntsville Hospital Auxiliary
  • About MAHC
    • Contact Us
    • Events and Public Meetings
    • Message from the President and CEO
    • Who We Are
    • Board of Directors
    • Careers & Volunteering
    • View All...
A to Z ServicesPrivacy PoliciesSite MapAccessibilityContact UsPhysician & Staff LoginBoard PortalPFAC Portal Designed by eSolutionsGroup

Browser Compatibility Notification

It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.