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Freedom of Information Requests

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Home/Staying At / Visiting MAHC/Privacy/Freedom of Information Requests

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Muskoka Algonquin Healthcare is committed to open and transparent communication, and as such routinely provides information to the public.  An official access request is not always required for information that can be released to the public routinely.

Directory of Information

Muskoka Algonquin Healthcare (MAHC) maintains a Directory of Information listing the general classes or types of records in its custody.

Informal Request Process 

Begin the process for requesting information with an informal request to the department you believe may hold the information required.  Describe the records requested to Administration.  You will be assisted in your request and told whether the information is readily available or if you will be required to submit a formal request under the Freedom of Information and Protection of Privacy Act (FIPPA).
Formal Request Process and Form

When an informal request to access information is denied, a formal application can be made under FIPPA.  Application must be in writing.  An application form is available from the Access Office or you may click on the link to print an application form.  Submit your formal application for the requested records to MAHC's Access Office.

  • Provide enough detail to enable MAHC to identify the records.  The more specific your request, the more efficiently and accurately it can be answered.
  • Attach payment for the required fees.
  • The Privacy and Access Office may contact you to clarify your request.
  • MAHC will make every reasonable effort to respond to a request no later than 30 calendar days after receiving it, unless specific exceptions apply that warrant an extended period of time for MAHC to respond.
  • An applicant may request the Ontario Information and Privacy Commissioner to review any decision made by MAHC that relates to a request for access or correction.

Steps to follow:

  1. First check the Directory of Information to make sure MAHC maintains the information you need.
  2. Complete the online Freedom of Information Request Form.
    • You must clearly identify the records you are seeking. Be sure to include your contact information.
  3. Prepare a cheque or money order for $5 payable to "Muskoka Algonquin Healthcare".
  4. Mail your non-refundable $5 application fee to: 
    Muskoka Algonquin Healthcare Privacy Office 
    75 Ann Street 
    Bracebridge, ON  P1L 2E4

Once we receive your application, we will send you a written acknowledgement of your request.

Need help completing the form? Contact the Privacy Office at 705-645-4404 ext. 3398.

Appeal Procedure

Under the Act you may appeal any decision regarding access or correction to Ontario's Information and Privacy Commissioner within 30 days from the date of receipt of the letter denying your request.  Make your appeal by writing to the Ontario Information and Privacy Commissioner at:

2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8 
Telephone: 416-326-3333 or toll-free 1-800-387-0073
Fax: 416-325-9195

For more information, visit the Ontario Information and Privacy Commissioner's website.

Fee Schedule

The $5 application fee is mandatory and non-refundable.  Under FIPPA, MAHC may charge additional fees to process your request. These may include:

  • Search and prepare a record for disclosure
    • $7.50 per quarter hour ($30 per hour)
  • Photocopy charges
    • $0.20 per page
  • CD request
    • $10 per CD

Other charges, if incurred, will be provided via invoice.  You will be advised of processing fees that may exceed $25.  You will be asked to pay a deposit of 50% if the estimated processing cost exceeds $100.

We will let you know whether any exemptions under FIPPA might apply to the records you are requesting so that you can make an informed decision on whether or not to pay the deposit.

Contact Information

Muskoka Algonquin Healthcare Privacy Office
75 Ann Street
Bracebridge,ON P1L2E4

Telephone:  705-645-4404 ext. 3398

Or e-mail the Privacy Officer

In the event that the Privacy Officer is unavailable, please contact the Board Liaison at 705-789-2311, ext. 2342.

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Contact Us

Huntsville District Memorial Hospital Site
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Phone: 705-789-2311
Fax: 705-789-0557 (administration)


Muskoka Algonquin Healthcare logo

Huntsville District Memorial Hospital Site
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Phone: 705-789-2311
Fax: 705-789-0557 (administration)

South Muskoka Memorial Hospital Site
75 Ann Street, Bracebridge, ON P1L 2E4
Phone: 705-645-4404
Fax: 705-645-4594 (administration)

  • Staying At / Visiting MAHC
    • COVID-19 Information
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    • Chaplains
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    • Complex Continuing Care
    • View All...
  • Donate / Volunteer
    • Huntsville Hospital Foundation
    • South Muskoka Hospital Foundation
    • South Muskoka Memorial Hospital Auxiliary
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