Freedom of Information Requests

Directory of Information

Informal Request Process 

When an informal request to access information is denied, a formal application can be made under FIPPA.  Application must be in writing.  An application form is available from the Access Office or you may click on the link to print an application form.  Submit your formal application for the requested records to MAHC's Access Office.

• Provide enough detail to enable MAHC to identify the records.  The more specific your request, the more efficiently and accurately it can be answered.
• Attach payment for the required fees.
• The Privacy and Access Office may contact you to clarify your request.
• MAHC will make every reasonable effort to respond to a request no later than 30 calendar days after receiving it, unless specific exceptions apply that warrant an extended period of time for MAHC to respond.
• An applicant may request the Ontario Information and Privacy Commissioner to review any decision made by MAHC that relates to a request for access or correction.

Steps to follow:

1. First check the Directory of Information to make sure MAHC maintains the information you need.
2. Complete the online Freedom of Information Request Form.
   • You must clearly identify the records you are seeking. Be sure to include your contact information.
3. Prepare a cheque or money order for $5 payable to "Muskoka Algonquin Healthcare".
4. Mail your non-refundable $5 application fee to: 
   Muskoka Algonquin Healthcare Privacy Office 
   75 Ann Street 
   Bracebridge, ON  P1L 2E4

Once we receive your application, we will send you a written acknowledgement of your request.

Need help completing the form? Contact the Privacy Office at 705-645-4404 ext. 3398.

Under the Act you may appeal any decision regarding access or correction to Ontario's Information and Privacy Commissioner within 30 days from the date of receipt of the letter denying your request.  Make your appeal by writing to the Ontario Information and Privacy Commissioner at:

2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8 
Telephone: 416-326-3333 or toll-free 1-800-387-0073
Fax: 416-325-9195

For more information, visit the Ontario Information and Privacy Commissioner's website.

The $5 application fee is mandatory and non-refundable.  Under FIPPA, MAHC may charge additional fees to process your request. These may include:

• Search and prepare a record for disclosure
• $7.50 per quarter hour ($30 per hour)
• Photocopy charges
• $0.20 per page
• CD request
• $10 per CD

Other charges, if incurred, will be provided via invoice.  You will be advised of processing fees that may exceed $25.  You will be asked to pay a deposit of 50% if the estimated processing cost exceeds $100.

We will let you know whether any exemptions under FIPPA might apply to the records you are requesting so that you can make an informed decision on whether or not to pay the deposit.

Muskoka Algonquin Healthcare Privacy Office
75 Ann Street
Bracebridge,ON P1L2E4

Telephone:  705-645-4404 ext. 3398

Or e-mail the Privacy Officer

In the event that the Privacy Officer is unavailable, please contact the Board Liaison at 705-789-2311, ext. 2342.