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Quality of Service

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Home/Staying At / Visiting MAHC/Quality of Service

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Muskoka Algonquin Healthcare is committed to delivering excellent patient care that is based on quality and safety.  We want to ensure our health care services are consistent with the needs of the patients, families and communities that we serve.  While our programs and services evolve, our priority stays the same — continuous improvement to ensure a safe, high-quality care experience. 

We are proud to be Accredited with Exemplary Standing, the highest possible possible rating through a voluntary onsite assessment process conducted by Accreditation Canada.  This result clearly demonstrates our commitment to safe, high-quality care and the high standards to which we hold ourselves accountable.

MAHC utilizes ethical frameworks for decision-making not only for patient care, but also administrative and financial decision-making.  A Bioethicist is also available to staff and physicians to provide guidance and advice on issues with an ethical dimension.

Definition of Quality

MAHC has a formal definition of quality that includes six elements:
Quality at MAHC results in shared decision-making between the patient/family and health care team to achieve a patient identified desired health outcome.  MAHC will deliver safe, effective, patient-centred services, efficiently, and in a timely fashion, resulting in optimal health status for our patients.
 
Element Patient Meaning Provider Meaning
Safe I will not be harmed by the health system. The care my patient receives does not cause the patient to be harmed.
Effective I receive the right treatment for my condition, and it contributes to improving my health. The care I provide is based on best evidence and produces the desired outcome.
Patient Centred My goals and preferences are respected. My family and I are treated with respect and dignity. Decisions about my patient's care reflect the goals and preferences of the patient and his or her family or caregivers.
Efficient The care I receive from all practitioners is well coordinated and efforts are not duplicated. I deliver care to my patients using available human, physical, and financial resources efficiently, with no waste to the system.
Timely I know how long I have to wait to see a doctor or for tests or treatments I need and why. I am confident this wait time is safe and appropriate. My patient can receive care within an acceptable time after the need is identified.
Equitable No matter who I am or where I live, I can access services that benefit me. I am fairly treated by the health care system. Every individual has access to the services they need, regardless of his/her location, age, gender, or socio-economic status.

 

Commitment to Quality and Safety

Our entire organization, including our Board of Directors and our point of care health care professionals, works together to create a culture that supports safe, quality care.  We do this through a number of formalized documents and plans you will find in this section of the website, including: 

  • Infection Prevention and Control monitoring, including reporting of key indicators
  • Information about Medical Assistance in Dying
  • Our Patient Declaration of Values (Patient Values, Rights and Responsibilities)
  • Our Quality & Patient Safety Plan
  • Our Patient Satisfaction results
  • Information about how to access provincial wait time reporting
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Contact Us

Huntsville District Memorial Hospital Site
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Phone: 705-789-2311
Fax: 705-789-0557 (administration)


Muskoka Algonquin Healthcare logo

Huntsville District Memorial Hospital Site
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Phone: 705-789-2311
Fax: 705-789-0557 (administration)

South Muskoka Memorial Hospital Site
75 Ann Street, Bracebridge, ON P1L 2E4
Phone: 705-645-4404
Fax: 705-645-4594 (administration)

  • Staying At / Visiting MAHC
    • COVID-19 Information
    • Getting to MAHC
    • Patient Appointment Scheduling
    • Overnight Stay
    • Paying a Bill
    • Visiting
    • View All...
  • Services
    • COVID-19 Information
    • Emergency Departments
    • Cardiorespiratory
    • Chaplains
    • Clinical Nutrition
    • Complex Continuing Care
    • View All...
  • Donate / Volunteer
    • Huntsville Hospital Foundation
    • South Muskoka Hospital Foundation
    • South Muskoka Memorial Hospital Auxiliary
    • Huntsville Hospital Auxiliary
    • Patient & Family Advisory Council
  • About MAHC
    • Contact Us
    • Events and Public Meetings
    • Message from the President and CEO
    • Who We Are
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