Skip to Content
Muskoka Algonquin Healthcare Logo
AccessibilityCareersFeedbackCEO Blog
  • Staying At / Visiting MAHC
    • COVID-19 Information
    • Getting to MAHC
    • Patient Appointment Scheduling
    • Overnight Stay
    • Paying a Bill
    • Visiting
    • Privacy
    • Quality of Service
    • Feedback
  • Services
    • COVID-19 Information
    • Emergency Departments
    • Cardiorespiratory
    • Chaplains
    • Clinical Nutrition
    • Complex Continuing Care
    • Diabetes Education Programs
    • Diagnostic Imaging
    • Dialysis Clinic
    • Discharge Planning
    • District Stroke Centre
    • Find A Doctor
    • Food & Nutrition Services
    • Fracture Clinic
    • General Surgery & Endoscopy
    • Indigenous Patient Navigator
    • Inpatient Care Units
    • Intensive Care Unit
    • Laboratory
    • View More...
  • Donate / Volunteer
    • Huntsville Hospital Foundation
    • South Muskoka Hospital Foundation
    • South Muskoka Memorial Hospital Auxiliary
    • Huntsville Hospital Auxiliary
    • Patient & Family Advisory Council
  • About MAHC
    • Contact Us
    • Events and Public Meetings
    • Message from the President and CEO
    • Who We Are
    • Board of Directors
    • Careers & Volunteering
    • MAHC News / Media Room
    • Public Reporting & Accountability
    • Strategic Plan
    • Diversity, Equity and Inclusion
    • Whistleblowing
    • Community Engagement
    • Planning for Our Future
    • Feedback
  • Public Reporting & Accountability
    • Annual Reports
    • Consultant Use at MAHC
    • Disclosure of Expenses
    • Energy Usage and Efficiency
    • Executive Contracts and Commitments
    • Hospital Service Accountability Agreement
    • Infection Prevention & Control Reporting
    • Patient Safety
    • Patient Satisfaction
    • Quality Improvement
  • Contact Us
  • Events and Public Meetings
  • Message from the President and CEO
  • Who We Are
    • Credentialed Staff Leadership
    • Senior Leadership Team
  • Board of Directors
    • Meet the Board
    • Board Award of Excellence
    • Board Structure
    • Board Meetings
    • Become a Board Member
    • Become Committee Appointee Member
    • Bylaws, Policies & Governance Plan
    • Contact the Board
  • Careers & Volunteering
    • Career Opportunities
      • Housing for Healthcare
    • Volunteer Opportunities
    • Student Opportunities
    • Physician Recruitment Opportunities
    • Northern Ontario School of Medicine University
  • MAHC News / Media Room
    • News Releases
    • CEO Blog
    • Community Health Bulletin
    • Health Link Column
    • Social Media at MAHC
  • Strategic Plan
  • Diversity, Equity and Inclusion
  • Whistleblowing
  • Community Engagement
    • Patient and Family Advisory Council
    • Political Leaders Forum
    • Social Media at MAHC
  • Planning for Our Future
    • MAHC's Journey To Date
    • Future Model
    • One Redevelopment Project, Two New Sites
    • Stay Connected
  • Feedback

Quality Improvement & Patient Safety

-
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email This page Email
Home/About MAHC/Public Reporting & Accountability/Patient Safety

Pharmacy technicians with medications

Quick Links

  • COVID-19 Information
  • Emergency Departments
  • Donate
  • Visiting a Patient
  • Patient & Family Advisory Council
  • Contact Us

Muskoka Algonquin Healthcare (MAHC) is committed to using best practices ensuring optimal patient outcomes.  To assist us in fulfilling this commitment, MAHC has adopted Health Quality Ontario’s definition of a high-quality health system and uses the Canadian & Patient Safety Framework, and the ultimate aims are:

  • Improving key quality and safety areas
  • Reducing unwarranted care variation
  • Strengthening the delivery of high-quality health services that improve patient experiences and outcomes 

Quality Improvement Plan

The Excellent Care for All Act 2010 and other accountability agreements require all public hospitals, inter-disciplinary primary health care organizations, home and community care support services, and long-term care homes to create a Quality Improvement Plan every year. The Quality Improvement Plan for 2023-2024 was developed collaboratively, approved by our Board of Directors, and submitted to Health Quality Ontario.

Quality and Patient Safety Plan

MAHC's Quality and Patient Safety Plan defines five goal areas designed to drive improvement and to align Canadian legislation, regulations, standards, organizational policies and public engagement on patient safety and quality improvement.

Goal 1: People-Centred Care

People using health services are equal partners in planning, developing, and monitoring care to make sure it meets their needs and to achieve the best outcomes.  Providing care that is respectful of and responsive to individual patient preferences, needs and values, and ensuring that patient values guide all clinical decisions and create a culturally-safe environment.

Goal 2: Safe Care

Health services are safe and free from preventable harm.  Avoiding injury.  Ensuring there’s a presence of a safety culture across the hospital.  Preventable harm is actively monitored and eliminated.

Goal 3: Accessible/Timely/Equitable Care

People have timely and equitable access to quality health services.  Reducing waits and unfavorable delays for both those who receive and those who give care.  Providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location and socio-economic status.

Goal 4: Appropriate/Effective/Efficient Care

Care is evidence based and people centred.  Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit (avoiding underuse and overuse).  Doing the right thing for the right person at the right time.  Avoiding waste, in particular waste of equipment, supplies, ideas and energy.  We continue to avoid waste through participation in the Choosing Wisely Canada program.

Goal 5: Integrated Care

Health services are continuous and well coordinated, promoting smooth transitions.

Subscribe to this Page

Contact Us

Huntsville District Memorial Hospital Site
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Phone: 705-789-2311
Fax: 705-789-0557 (administration)


Muskoka Algonquin Healthcare logo

Huntsville District Memorial Hospital Site
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Phone: 705-789-2311
Fax: 705-789-0557 (administration)

South Muskoka Memorial Hospital Site
75 Ann Street, Bracebridge, ON P1L 2E4
Phone: 705-645-4404
Fax: 705-645-4594 (administration)

  • Staying At / Visiting MAHC
    • COVID-19 Information
    • Getting to MAHC
    • Patient Appointment Scheduling
    • Overnight Stay
    • Paying a Bill
    • Visiting
    • View All...
  • Services
    • COVID-19 Information
    • Emergency Departments
    • Cardiorespiratory
    • Chaplains
    • Clinical Nutrition
    • Complex Continuing Care
    • View All...
  • Donate / Volunteer
    • Huntsville Hospital Foundation
    • South Muskoka Hospital Foundation
    • South Muskoka Memorial Hospital Auxiliary
    • Huntsville Hospital Auxiliary
    • Patient & Family Advisory Council
  • About MAHC
    • Contact Us
    • Events and Public Meetings
    • Message from the President and CEO
    • Who We Are
    • Board of Directors
    • Careers & Volunteering
    • View All...
A to Z ServicesPrivacy PoliciesSite MapAccessibilityContact UsPhysician & Staff LoginBoard PortalPFAC Portal Designed by eSolutionsGroup

Browser Compatibility Notification

It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.