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Patient Satisfaction

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Home/About MAHC/Public Reporting & Accountability/Patient Satisfaction

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Muskoka Algonquin Healthcare (MAHC) is an active participant in the Ontario Hospital Association's (OHA) Patient Satisfaction Survey process for both Acute Inpatient and Emergency Department care, with a goal to evaluate hospital care and services and to report to our partners and communities on how our health care system is functioning.

Through the patient satisfaction surveys, we receive information that helps us identify where we are doing well as well as highlighting where there are opportunities to improve our care and services.

The OHA's surveying partner National Research Corporation (NRC Picker) co-ordinates the patient satisfaction survey process for all participating hospitals.  We provide a list of discharged patients to NRC Picker, and they randomly select patients to receive the survey on a monthly basis throughout the year.  The survey is mailed directly to patients by NRC Picker and completed surveys are returned by mail to NRC.

Completion of the survey is voluntary and all responses are kept confidential.  NRC Picker analyzes the results of the returned surveys on our behalf and provides us with reports, which we review to assist in identifying where we are doing well and to highlight where we may have opportunities to improve the care and services we provide.

We appreciate the feedback that is provided to us through this survey process.  We encourage all patients and family members who are selected to complete the survey to express their opinions.  We thank you for your time and participation in this very important quality improvement initiative.

2019-2020 Survey Results

April - June 2019

July - September 2019

October - December 2019

January - March 2020

2018-2019 Survey Results

April - June 2018

July - September 2018

October - December 2018

January - March 2019

2017-2018 Survey Results

April - June 2017

July - September 2017

October - December 2017

January - March 2018

The Survey Instrument

The survey is designed to measure what matters most to patients and provide data that can be used for targeted improvement by point of care staff.  The survey provides information about:

  • What do our patients want?
  • What do our patients value?
  • What helps or hinders their ability to manage their health problems?
  • What aspects of care are most important to them and their families?

Acute Inpatient Care

In addition, the survey currently measures the following dimensions of care for Acute Inpatient Care outlined in the table below:

 How would you rate this hospital? Would you recommend this hospital to family and friends?
Respect and dignity Access to care
Coordination of care Admission into the hospital organized (direct admission)
Responsiveness Discharge transition planning and management
Information sharing Discharge planning
Cleanliness Hospital stay helpful
Communication with doctors Physical environment
Communication with nurses Pain controlled
Emotional support Post-discharge management
Enough information given about admission process prior to arrival Received information about condition and treatment
Explanation about medications Staff responsiveness
Information shared with patients in the Emergency Dept. Transfer from Emergency Dept. to hospital bed organized
Internal coordination Involvement in decision-making 
Quietness Overall hospital experience

Emergency Care

In addition, the survey currently measures the following dimensions of care for Emergency Care outlined in the table below:

How would you rate the Emergency Dept. care?  Would you recommend this hospital to family and friends? 
How well Emergency Dept. doctors & nurses communicate with patients Communication with patients prior to their release
Communication with patients about their medicines Getting timely care

Tell Us Your Views

Your opinions and views are very important in helping to shape our programs and services.  If you have any compliments or concerns during your experience with us, please discuss them with your health care provider or the department manager.  Feedback is always welcome at Muskoka Algonquin Healthcare.  

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Contact Us

Huntsville District Memorial Hospital Site
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Phone: 705-789-2311
Fax: 705-789-0557 (administration)


Muskoka Algonquin Healthcare logo

Huntsville District Memorial Hospital Site
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Phone: 705-789-2311
Fax: 705-789-0557 (administration)

South Muskoka Memorial Hospital Site
75 Ann Street, Bracebridge, ON P1L 2E4
Phone: 705-645-4404
Fax: 705-645-4594 (administration)

  • Staying At / Visiting MAHC
    • COVID-19 Information
    • Getting to MAHC
    • Patient Appointment Scheduling
    • Overnight Stay
    • Visiting
    • Privacy
    • View All...
  • Services
    • Emergency Departments
    • Cardiorespiratory
    • Chaplains
    • Clinical Nutrition
    • Complex Continuing Care
    • COVID-19 Assessment Centre
    • View All...
  • Donate / Volunteer
    • Huntsville Hospital Foundation
    • South Muskoka Hospital Foundation
    • South Muskoka Memorial Hospital Auxiliary
    • Huntsville Hospital Auxiliary
  • About MAHC
    • Contact Us
    • Events and Public Meetings
    • Message from the CEO
    • Who We Are
    • Board of Directors
    • Careers & Volunteering
    • View All...
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