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CEO Blog: Engaging a Patient and Family Voice at MAHC

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Patient Experience Partners (from left) Tammy Purvis, Emily Carty, Jan Kindy and John Lock

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The patient and family perspective has never been more important or influential in health care than it is today.  Patients and their family members provide tremendous firsthand experience and feedback that is important to ensuring we are always providing care that is centred around those we serve.  For the past five years, Muskoka Algonquin Healthcare (MAHC) has had a Patient and Family Advisory Council (PFAC) that provides the organization with advice and recommendations on matters where the patient perspective is vital to advancing person-centred care.  The council is made up of Patient Experience Partners who bring patient and family input closer to the bedside through input on policies, procedures and processes by sharing their own ideas and points of view.  There are different reasons why Patient Experience Partners volunteer to participate and shape patient care in Muskoka, but what they all have in common is their desire to positively influence other patient and family experiences.  I am pleased to introduce a handful of our Patient Experience Partners to share what inspired them to join us in making the patient experience better.

Tammy Purvis was an inaugural member of our PFAC back in 2017 because she and her family have used the hospital over the years, and felt it was important to be part of a council that would hear her voice and learn from her experiences while fostering partnerships with health care professionals.  Read more…

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Huntsville District Memorial Hospital Site
100 Frank Miller Drive, Huntsville, ON P1H 1H7
Phone: 705-789-2311
Fax: 705-789-0557 (administration)

South Muskoka Memorial Hospital Site
75 Ann Street, Bracebridge, ON P1L 2E4
Phone: 705-645-4404
Fax: 705-645-4594 (administration)

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    • Huntsville Hospital Foundation
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