SMMH North Wing Under COVID-19 Outbreak

North Wing at the South Muskoka Memorial Hospital (SMMH) Site is under a unit-specific COVID outbreak. 

Visitation is limited to one essential caregiver, and general visitors are not allowed during the outbreak period.

Essential caregivers are to wear a surgical mask and appropriate PPE (Personal Protective Equipment) as identified by the Infection Prevention and Control team.

MAHC1

An Introduction to our New HR Information System

On December 1, we announced that MAHC is introducing a new Human Resources Information System across our organization called ‘MAHC1’. A Human Resource Information System (HRIS) is a software platform that contains employee data. The features of an HRIS can vary, but they often include employee  information, job information, and payroll details. MAHC currently uses software called QHR as our HRIS.  

Like mach 1 (the speed of sound), MAHC1 symbolizes speed and technological advancement for our workplace. It’s going to revolutionize and modernize our HR, scheduling, and payroll systems through a generous and directed gift from our Foundations. The platform is built by Ultimate Kronos Group (UKG – formerly called Kronos).

Frequently Asked Questions

Do you have a question that isn't addressed here? Email us at xxx@mahc.ca

General FAQs

What does the new system do?

MAHC1 will help us move away from manual, paper-based, or spreadsheet-heavy HR and scheduling processes. It is one integrated platform for HR management, payroll, timekeeping, and staff scheduling. MAHC1 will: 

  • Provide employees with self-service access to schedules, timecards, time off requests, and pay information 

  • Reduce manual data entry and improve reporting accuracy 

  • Simplify scheduling and shift management 

  • Support fair and consistent shift assignment 

  • Replace manual spreadsheets, emails, and disconnected systems.   

  • Enable faster communication around open shifts and absences 

  • Enable faster, more accurate payroll and scheduling 

  • Provide real-time access to data and reporting 

We have outgrown our current HRIS (QHR) and needed an all-in-one solution that provides consistency and advanced technology across multiple areas of the organization. Many Ontario hospitals also use UKG, including OSMH, Ontario Shores, and RVH.

Your MAHC username and password will be created for you by HR. Use these credentials to log in to MAHC1 via the web portal. If you’d like to access MAHC1 on a personal device, download the UKG Pro app from the App Store or Google Play. When installing, use your personal app store credentials (Apple ID or Google account). After installation, log in with your MAHC username and password.

MAHC1 was made possible through the generous support of our hospital foundations, and we are deeply grateful for their commitment to advancing innovation in healthcare. Their investment in this project reflects a shared vision for improving staff experience, operational efficiency, and ultimately, patient care.

Go live is planned for July 2026. Stay tuned for a more detailed training and rollout schedule in the new year.

Stay tuned for more information in 2026.

Stay tuned for more information in 2026.

This will be an organization-wide implementation including profiles for all employees, board members, and both Foundations.

MAHC’s Scheduling staff will move to more technologically advanced tools to do their jobs. MAHC1 will automate shift creation using predefined rules, employee availability, and operational needs. The Staff Scheduling team will play an important role in maintaining scheduling rules, refining processes, and ensuring coverage aligns with business requirements. With employees' ability to be more in control of their schedules, swap shifts, and request time off from their device of choice, Scheduling staff can focus more on proactive strategic support rather than administrative follow-up. MAHC1 will reduce back-and-forth communication, freeing up time for scheduling teams to contribute to broader workforce planning and operational improvements.

  • You will be able to update your own personal information directly on the platform or App. 

  • You will be able to self-enroll and see details about your employee extended-health benefits. 

  • Easy access to accrual banks for Stats and Vacation. 

  • MAHC1 password reset.  

  • Update direct deposit details and tax forms securely. 

Time Tracking and Time Off (“Time Keeping”)

How will we track time worked with the new system?

There will be multiple ways to ‘punch’ (this is the term you’ll see in MAHC1) in and out for your shifts. There will be physical terminals, about the size of a thermostat box, placed at key locations around the hospital sites. You will be able to punch your badge on the terminal when you start and finish your shift.

MAHC1 has many custom configurations for different types of employees to track their hours. At this time, we do not expect employees with set, recurring schedules to have to punch in and out, but we are still in the early stages of implementation. Stay tuned for more information.

Staff will be able to submit time off requests electronically in just a few clicks. Requests will be sent in real time to managers or supervisors for easy and fast approvals, and managers will have dashboards and tools to evaluate requests and availability for their teams for quick decision making.

No, all tracking will be done digitally in MAHC1 going forward. All paper forms will be discontinued in all departments.

At this time, staff will not be required to punch in and out for breaks or meal periods. This feature is available within the system should operational needs change in the future, for example, to help schedule and manage breaks times for workflow purposes.

Using MAHC1 on your personal phone is optional, not mandatory. The mobile app is designed to make everyday tasks easier for employees and managers, such as viewing schedules, requesting time off, swapping shifts, and receiving updates quickly. 

If you prefer not to use your personal phone, you’ll still be able to access MAHC1 through a web browser on a personal or work computer.

No. Downloading and using the MAHC1 app on your personal device does not allow MAHC to track you or access personal data. 

The app is designed for convenience, giving you access to schedules, time-off requests, pay information, and other work tools. Location is only used if your role requires location-based clocking (e.g., geofencing for punching in/out), and even then, it’s optional and active only during that feature’s use. 

The app does not track your location continuously, monitor your activity, or access anything outside the app. MAHC1 is powered by UKG, used by thousands of companies servicing hundreds of thousands of employees worldwide.

At this time, MAHC is not purchasing terminals with biometric capabilities. Punching in and out will be done with badges on the terminals, or by signing in on a mobile device or computer.

We understand that punching in and out is going to be a big change for our staff and that it will take time to get used to it. You will be able to submit a “missed punch” or time correction in MAHC1. Your manager will receive a notification of your request and can approve or adjust your time entry accordingly. You will be able to track this correction in real time, resolve issues faster, and ensure your pay stub is accurate.

Scheduling

Are we going to be self-scheduling with the new system?

No, scheduling practices will continue to be managed by your manager with support from the Staff Scheduling department.

You will be able to access your schedule in real time from a mobile device or computer. You will also be able to see your stat bank and time off balances – what you’ve accrued, and also what you’ve used.

Yes, MAHC1 will give you real-time notifications for all activities relating to your schedule. Everyone with access to the schedule will see all updates live in the same system. 

Scheduling practices will remain the same at this time. In the future, if there are opportunities to improve efficiency or streamline processes, changes may be considered in consultation with the departments involved.

Yes, with MAHC1, employees can swap shifts directly through the app or portal. The system also suggests suitable options based on availability and qualifications, helping staff find the best match efficiently.

Payroll

Will we still use QHRnet to access our paystubs?

No, you will have everything in MAHC1.

No, you will only receive one T4 from MAHC even though we will have two different platforms in 2026.

No.

Yes. MAHC1 provides real-time visibility into pay calculations, including hours worked, rates, and deductions.