Your Personal Health Information

Collection of Personal Health Information and Personal Information

We collect personal health information about you directly from you or from the person acting on your behalf.  The personal health information that we collect may include, for example, your name, date of birth, address, health history, records of your visits to Muskoka Algonquin Healthcare and the care that you received during those visits.  Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits.

Uses and Disclosures of Personal Health Information

We use and disclose your personal health information to:

Treat and care for you; Get payment for your treatment and care (from OHIP, WSIB, your private insurer or others); Plan, administer and manage our internal operations; Conduct risk management activities; Conduct quality improvement activities (such as sending satisfaction surveys); Fundraise; Teach; Conduct research; Compile statistics; Comply with legal and regulatory requirements; and, Fulfill other purposes permitted or required by law.

 Important Information 

  • We take steps to protect your information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.
  • We conduct audits and complete investigations to monitor and manage our privacy compliance.
  • We take steps to ensure that everyone, who performs services for us, protects your privacy and only uses your personal health information and personal information for the purposes you have consented to.

Your personal health information may also be disclosed to other authorized individuals as required by law (e.g. to respond to a court order).

What if I don't want others to know I am in one of your facilities?

If you are admitted to Muskoka Algonquin Healthcare, we will confirm your admission and location to people who phone and ask about you while you are here, only.  If you don't want us to release this information, please tell a staff member upon registration or within your care area.

Your Choices

You may access and correct your personal health records, or withdraw your consent for some of the above uses and disclosures by contacting us (subject to legal exceptions).

How To Contact the Privacy Office

For more information about our privacy practices, or to raise a concern you have with our practices, contact us at:

Privacy Officer - Muskoka Algonquin Healthcare
Telephone:  705-789-2311 ext. 6001

How to Obtain a Copy of Your Personal Health Information:

Please call the Health Records Dept:

Huntsville District Memorial Hospital Site
Phone: 705-789-2311 ext. 2214
Fax: 705-789-0846

South Muskoka Memorial Hospital Site
Phone: 705-645-4404 ext. 3126
Fax: 705-645-2417