Requesting Access to Information

Muskoka Algonquin Healthcare is committed to open and transparent communication and as such routinely provides information to the public.  It is not always required to make an official access request for information which can be released to the public routinely.

Directory of Records

Muskoka Algonquin Healthcare maintains a Directory of Records listing the general classes or types of records in its custody. 

Informal Process

Begin the process for requesting information with an informal request to the department you believe may hold the information required.  Describe the records requested to Administration.  You will be assisted in your request and told whether the information is readily available or if you will be required to submit a formal request under the Freedom of Information and Protection of Privacy Act.

Formal Process

When an informal request to access information is denied, a formal application can be made under FIPPA.  Application must be in writing.  An application form is available from the Access Office or you may click on the link to print an application form.  Submit your formal application for the requested records to Muskoka Algonquin Healthcare's Access Office.

  • Provide enough detail to enable Muskoka Algonquin Healthcare to identify the records.  The more specific your request, the more efficiently and accurately it can be answered.
  • Attach payment for the required Fees.
  • The Privacy and Access Office may contact you to clarify your request.
  • Muskoka Algonquin Healthcare will make every reasonable effort to respond to a request no later than 30 calendar days after receiving it, unless specific exceptions apply that warrant an extended period of time for Muskoka Algonquin Healthcare to respond.
  • An applicant may request the Ontario Information and Privacy Commissioner to review any decision made by Muskoka Algonquin Healthcare that relates to a request for access or correction.

Steps to follow:

  1. First check the Directory of Records to make sure MAHC maintains the information you need.
  2. Download and complete the Access Request Form. You must clearly identify the records you are seeking. Be sure to include your contact information.
  3. Prepare a cheque or money order for $5 payable to "Muskoka Algonquin Healthcare".
  4. Submit your request, together with the non-refundable $5 application fee, to: 
    Privacy Office
    Muskoka Algonquin Healthcare
    100 Frank Miller Drive
    Huntsville, ON  P1H 1H7

Once we receive your application, we will send you a written acknowledgement of your request.

Need help completing the form? Contact the Privacy Office at 705-789-0022 ext. 6001.

Appeal Procedure

Under the Act you may appeal any decision regarding access or correction to Ontario's Information and Privacy Commissioner within 30 days from the date of receipt of the letter denying your request. Make your appeal by writing to the Ontario Information and Privacy Commissioner at:

2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
Telephone: 416-326-3333 or toll-free 1-800-387-0073
Fax: 416-325-9195

For more information, visit the Ontario Information and Privacy Commissioner's website.