Quality of Service

Muskoka Algonquin Healthcare is committed to delivering excellent patient care that is based on quality and safety.  We want to ensure our health care services are consistent with the needs of the patients, families and communities that we serve. 

While our programs and services evolve, our priority stays the same - continuously improve to ensure a safe, high-quality care experience. 

Our entire organization, including our Board of Directors and our front-line health care professionals, works together to create a culture that supports safe, quality care.  We do this through a number of formalized documents and plans you will find in this section of the website, including: 

  • Information about our Electronic Health Record
  • Infection Prevention and Control monitoring, including  reporting of key indicators
  • Information about Medical Assistance in Dying
  • Our Patient Declaration of Values (Patient Values, Rights & Responsibilities)
  • Our Patient Safety Plan
  • Our Patient Satisfaction results
  • Our Quality Improvement Plan 
  • Information about how to wait time reporting