Patient Satisfaction

Muskoka Algonquin Healthcare (MAHC) is an active participant in the Ontario Hospital Association's (OHA) Patient Satisfaction Survey process for both Acute Inpatient and Emergency Department care, with a goal to evaluate hospital care and services and to report to our partners and communities on how our health care system is functioning.

Through the patient satisfaction surveys, we receive information that helps us identify where we are doing well as well as highlighting where there are opportunities to improve our care and services.

The OHA's surveying partner National Research Corporation (NRC Picker) co-ordinates the patient satisfaction survey process for all participating hospitals.  We provide a list of discharged patients to NRC Picker, and they randomly select patients to receive the survey on a monthly basis throughout the year.  The survey is mailed directly to patients by NRC Picker and completed surveys are returned by mail to NRC.

Completion of the survey is voluntary and all responses are kept confidential.  NRC Picker analyzes the results of the returned surveys on our behalf and provides us with reports, which we review to assist in identifying where we are doing well and to highlight where we may have opportunities to improve the care and services we provide.

We appreciate the feedback that is provided to us through this survey process.  We encourage all patients and family members who are selected to complete the survey to express their opinions.  We thank you for your time and participation in this very important quality improvement initiative.

The Survey Instrument

The survey is designed to measure what matters most to patients and provide data that can be used for targeted improvement by point of care staff.  The survey provides information about:

  • What do our patients want?
  • What do our patients value?
  • What helps or hinders their ability to manage their health problems?
  • What aspects of care are most important to them and their families?

 In addition, the survey measures the following dimensions of patient-centred care outlined in the table below:

   Acute Inpatient Care     Emergency Care
   Access to Care    Access & Coordination
   Continuity & Transition    Continuity & Transition 
   Coordination of Care    Emotional Support 
   Emotional Support     Information & Education 
   Information & Education     Physical Comfort 
   Involvement of Family     Respect for Patient Preferences 
   Physical Comfort   
   Respect for Patient Preferences   











Tell Us Your Views

Your opinions and views are very important in helping to shape our programs and services.  If you have any compliments or concerns during your experience with us, please discuss them with your health care provider or the department manager.  Feedback is always welcome at Muskoka Algonquin Healthcare. 

Should you be interested in viewing the complete reports for Acute Inpatient Care or Emergency Care, please select the desired reporting period below.

Acute Inpatient Care Emergency Care
 January - March 2014  January - March 2014
 October - December 2013  October - December 2013
 July - September 2013  July - September 2013
 April - June 2013  April - June 2013
 January - March 2013  January - March 2013
 October - December 2012  October - December 2012
 July - September 2012  July - September 2012
 April - June 2012  April - June 2012
January - March 2012 January - March 2012
October - December 2011 October - December 2011
July - September 2011  July - September 2011
April - June 2011 April - June 2011
April - June 2010 April - June 2010
April - June 2009 April - June 2009 
July - September 2008 July - September 2008 
April - June 2008 April - June 2008